12-year-old Khusboo Kumari from Kalidih village, Jharkhand suffered burns all over her foot during a freak bonfire accident.
Unfortunately due to poor economic situation, villagers fail to give importance to their health. Khusboo and her family avoided visiting the doctor due to the travel distances to far-flung hospitals and costs of medication and consultation. Around the same time of this incident, Hand in Hand India telehealth was launched. A telemedicine initiative providing maternal & child care and primary healthcare services and making it accessible to the rural population where there is no doctor.Anita Minj, a health worker working under the hand-in-hand telehealth project while doing home-visits, visited Khusboo’s house. As the nurse noticed her wound, she immediately decided to refer to a doctor in a city hospital as this was a critical case. Owing to the family financial crisis and poverty, Hand in Hand bore all the medical costs and also provided food for 10 days.
Khusboo – “I thank Hand in Hand for saving my life. They diagnosed my condition at the right time and referred me to a good doctor, we otherwise wouldn’t be able to afford. There are no hospitals or doctors in our village, but due to door-to-door visits by these doctors, my burns were diagnosed at the right time. Due to medication and timely diagnosis, my foot is healing gradually. I can now stand on my foot and walk comfortably”
Health worker Minj(white coat) at Khusboo’s house during her home to home visit
Post-COVID complications could be disturbing your mental health, read how this beneficiary received complete support from the helpline
I contracted COVID-19 during the second wave, however, my symptoms were mild. As was the norm prevalent at that time, I had to isolate myself at home in my small village in Palamu district, Jharkhand. Home isolation was challenging as I was away from my family whilst also managing household chores and cooking for myself. Being alone was only making me feel all the sicker. During my isolation, I had severe stomach aches, chest pain, excess sweating, and gastro issues. Due to the lack of doctors in the village, I had spoken to a few doctors whose details I got thru references, however, their medication didn’t work. I felt all the more isolated and it took a toll on my mental health. I then decided to look for COVID-19 care-related helpline numbers when I came across NISHTHA Swasthya Sampark helpline that provided free teleconsultation by a remote doctor. I immediately called the helpline and I was connected to a remote doctor. The doctor queried about my name, address, age, and the health issues I was facing and carried out a thorough diagnosis. The doctor suggested a couple of exercises, asked to drink plenty of water, eat nutritious food and meditate. I began following the doctor’s advice. What amazed me through this entire process was that I received multiple follow-up calls from the NISHTHA Swasthya Sampark helpline checking on my health status and my well-being. Seeing the rising number of infections, deaths of young and old couples with being isolated, I feared for my life. But with this helpline, I was totally relieved and received immense support from the NISHTHA Swasthya Helpline team. It just felt like a family member checking on my health status which helped me recover soon. “I thank all those involved in launching the NISHTHA Swasthya Sampark helpline for this excellent initiative and for helping people in isolation. I feel much better today. They were there for me when I needed emotional support the most”
Remote doctor shares his experience in consulting covid recovered patients suffering from post covid complications.
I am a physiotherapist based in Jharkhand and President of Arogya Foundation of India, Dhanbad Bagh. During the second COVID wave, there was a rise in post covid complications amongst recovered patients. To address this issue, we started consulting patients as remote doctors for the NISHTHA Swasthya Sampark helpline – a helpline for post-COVID care. This helpline was launched by the Govt of Jharkhand in partnership with USAID-NISHTHA. I have been working on this helpline for the last 2 months and have attended multiple calls with regards to post- COVID breathing problems, muscular weakness, emotional and physiological problems. Being a physiotherapist, I aim to improve patients’ quality of life and ensure that their lives are back to normal. In these months I have attended to multiple patients calling in with breathing problems & spondylitis issues. For those with breathing problems, I demonstrated breathing exercises virtually, while those with spondylitis issues were shown different yoga exercises and postures. I also attended to patients who suffered facial and hemiparesis (one side body paralyzed) paralysis. These patients were anxious about their health. I showed them specific exercises for their paralysis and also counseled them to boost their confidence. During my follow-up calls with the patients, I received plenty of positive feedback about the helpline. They were satisfied with the helpline’s services. Patients were also happy with the treatment they received. “The NISHTHA Swasthya Sampark helpline has helped many COVID recovered patients who needed constant care during their post covid recovery. I was trained virtually on the features of the app and on connecting with patients through this tech-based platform. I thank all the stakeholders involved in launching this helpline that can help patients who are in dire need of immediate care and treatment”
Neeraj Singh, a resident of the Balaghat district in Madhya Pradesh was unwell for a couple of days. He was unable to receive immediate treatment due to lack of doctors in his village. Around this time, Arogya Foundation Of India & Ekal Abhiyan India with the support of Intelehealth launched Ekal Arogya Helpline – A free doctor teleconsultation helpline for COVID-related queries and general illnessesNeeraj shares his experience using the Ekal Arogya helpline and how he has fully recovered with the help of free teleconsultation by a remote doctor without travelling to a far-flung city hospital that saved a lot of his money and travel time.
Covid-19 fears forcing many to give vital treatments a miss: Since the onset of the pandemic, many people have been avoiding crucial medical treatment for the fear of contracting Covid-19 at hospitals. Sudha Singh, a resident of Lucknow went through the same ordeal for one month. She had typhoid symptoms, however she feared visiting the hospital due to contracting COVID19. It was around this time that Arogya Foundation Of India & Ekal Abhiyan India with the support of Intelehealth launched Ekal Arogya Helpline – A free doctor teleconsultation helpline for Covid related and general illness queries. Sudha narrates her experience in using Ekal Arogya helpline and how she has fully recovered with the help of teleconsultation.
This pandemic has affected all strata of society in different ways. Today, as we honor our National Doctors, here is a story of Dr. Manju Gupta who faced huge challenges in getting required medical care for her Covid19 infected family members inspite of having good connections within the medical fraternity and hospitals. Reflecting on her struggles, she empathized with what the rural population would be going through. So she came forward to volunteer as a remote doctor for the Ekal Arogya helpline project to help treat, advice, and care for rural patients in her quest to make a difference!
Punith, a resident of Hassan district in Karnataka was unwell for a couple of days. He was unable to receive immediate treatment due to lockdown in the state due to which travelling to the nearest city hospital 14kms away was difficult. Around this time @arogya_foundation & @ekalabhiyaan with the support of Intelehealth launched Ekal Arogya Helpline – A free doctor teleconsultation helpline for COVID-related queries and general illnesses. Punith narrates his experience using the Ekal Arogya helpline and how he has fully recovered with the help of free teleconsultation by a remote doctor that saved a lot of medical and travel costs as well as travel time.
REMOTE DOCTOR STORIES
I am the National President of Ekal Arogya Yojna and currently serving as a volunteer doctor with Inteleheath on the Ekal Arogya Helpline project. This helpline is a great initiative for people who need consultation on COVID-19, vaccine information and general illnesses in multiple languages. As I am based in Gujarat, I have attended to Hindi, Gujarati and English-speaking callers. I have been volunteering on this project for the past 1 and a half months and have attended around 100 calls. I am attending to patients who have issues related to covid symptoms, post covid care, and vaccine-related information. I have advised patients who showed COVID symptoms to do necessary tests, advised home quarantine patients to move to a hospital for immediate treatment whose oxygen levels had dropped.One of the many calls I attended was from a mother with a 10 months old baby who had heart issues (Atrial Septal Defect). The helpless family narrated their fear and worry about how they ran pillar to post visting multiple hospitals for opinions but they were not satisfied with the doctor’s suggestions. Around the same time, they heard about Ekal Arogya helpline and contacted us. I was the remote doctor attending to this family as they expressed their worry about the baby’s health issues. I comforted them and patiently explained to them the entire diagnosis and suggested that the baby get operated to avoid further complications. I also referred them to municipal hospitals in Patna and Ranchi for the best treatment. The family was convinced and agreed to visit one of the hospitals for further treatment. I will be following up with the family for any further help needed.
Dr. Raghunandan Mehta – National President, Ekal Arogya Yojana (AFI) & Volunteer Doctor, Ekal Arogya Hepline
“I feel satisfied as a doctor when the patient’s family is convinced with my diagnosis and the case moves further. I appreciate the efforts of team Intelehealth for this amazing, innovative doctors app that is helping so many patients at no cost. The app training given to me was flawless and I found it very simple to use. The team has always been there to support me whenever I had any problems in using the app. I also feel that such helplines will help retired and senior doctors who are unable to travel to hospitals and clinics for consultation. They can make use of this helpline from the confines of their homes and attend to patients especially those in the rural areas who need immediate attention and avoid burdening primary and tertiary hospitals”
Dr. Mehta tele-consulting patients via Ekal Arogya Helpline
Read how Shamina, a domestic violence survivor fulfill her calling by working as a councellor with the Vikalp helpline
I, Shamina, am working with Vikalp Helpline as a counsellor. This helpline provides information & counselling to girls and women facing domestic violence as well as information on sexual and reproductive health. I am a domestic violence survivor. I was beaten by my in-laws a few years into my marriage. I had no support from my family and I was afraid to voice my concerns. I was unaware of any legal recourse possible to combat this abuse. I often wondered how many women like me go through this each day. Since then, I decided I will work for an organization that helps women and young girls raise their voices against sexual harassment and domestic violence. Today under the Vikalp Helpline, I counsel so many young girls and women every day. They share their anguish, emotions and worries. I counsel them to speak out and voice their concerns, provide legal-related information. This helpline has empowered me to help others in every possible way. Many women who I have counselled through our helpline, have called back and shared positive results. I feel so happy that I managed to help them and make them stronger. Talking to these survivors and helping them out gives me a sense of peace and relief that I can fight my own battles.
Initially, we worked offline, maintaining case documents, pulling up old files for follow-ups etc., but with Intelehealth’s support, our work is now hassle-free, we save a lot of time in making notes instead we just feed in the information on the app and can access any document with just a touch of a button or screen. I am grateful to the people who have launched this helpline; it is a dream come true. Today, I am a much stronger woman than ever. I urge survivors of domestic violence and sexual harassment, to call on the helpline (1800-309-4120) and seek support. You are not alone, we are here to listen to you and help you in every possible way.
Shamina spreading awareness about Vikalp Helpline in Udaipur
I am a resident of Parbhani district in Maharashtra. My close relatives were due to take their first vaccination dose but few days before their vaccination, they showed Covid-19 symptoms. On testing, their results came positive. They completed their 14 day quarantine period and were curious to know when it would be possible for them to take their vaccination. I helped them in finding out on the internet, but there were different reports about vaccination post covid. This led to a lot of confusion and they were not sure about getting vaccinated. Around this time we found out about Arogya Sampada, a free teleconsultation helpline launched by Intelehealth for COVID-19 and vaccine related queries. We called the helpline and then we were connected to their remote doctor. The doctor guided us and gave us authentic information where we decided to follow his advice. “We thank Intelehealth and their initiative for setting up this helpline which helped us in connecting with doctors and clearing all out doubts I would recommend citizens to use Intelehealth’s helpline services for authentic information”
Pankaj Ghodke (Resident of Parbhani district, Maharashtra)
Intelehealth incubated in Atal Incubation Centre. “Intelehealth is a telemedicine platform that enables NGOs & Govt agencies in deploying health workers & doctors to deliver high-quality health services”